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Online Services


GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

Welcome to Prospect Medical Group

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.                                                                                 

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Have you tried using the new eConsult option

Check out the link below for more information.

eConsult Patient Video

Do you really need to see a GP? 

Can the Pharmacist help?

Minor Ailment Scheme
Most Pharmacies also run a Minor Ailment Scheme for common health problems like aches and pains, skin conditions, common colds and stomach upsets.
Check with your Pharmacy to see if they run a Minor Ailment Scheme, the Pharmacist will be able to assess your needs, give you advice, suggest medicines if appropriate and refer you to a GP if necessary.
When Pharmacies provide medicines as part of the Minor Ailment Scheme, you get the medicines on the NHS.
If you normally pay a prescription charge,  the charge will apply.  If you are exempt from prescription charges - if you are under 16 or over 60, for example, if you have a prescription prepayment certificate (PPC) - you won't pay for the medicine.


Unwell Child

Same day help for your poorly child. If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask at reception for a copy or view it online by clicking the book belowYou can also download a free NHS app which gives helpful advice.


Little Orange Book                                     NHS app

Named Accountable GP

From 1st April 2015, as part of our GMS contract, we as a practice are required to allocate a named, accountable GP to all of our patients, including children.  When you are next at reception or contact us by telephone please ask who your named GP is, the receptionist will be able to give you this information.  If you wish to change the name of your named, accountable GP to another GP we will do our best to accommodate your request.  Please be aware that this does not restrict you to that named GP, you are free to see whichever GP you wish.

Extract of Fit Note Information

The Department of Health has advised us that at the end of January they will begin extracting information on Fit Notes (formerly called Sick Notes) from the patient medical records.  This information will be anonymised so individuals will not be identified.  The data is being collected on behalf of the Department for Works and Pensions to:

  • Undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of the Fit for Work programme.
  • Help identify geographic level differences in return to work so that national and local providers can respond to provide appropriate services.

The surgery has no power to prevent this data extraction which will be retrospective to December 2014 and will continue until August 2018.  Individuals may, however, opt out.  Further information is available on the Care Data tab or by contacting the surgery.


(Site updated 28/07/2022)

Contact Details

Prospect Medical Group

Contact Telephone

0191 2260226
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website