When We Are Closed

The NHS 111 Urgent Care Service provides emergency cover when the surgery is closed. The contact telephone number is 111.

You should only call 111 when:

    • you think you need to go to A&E or another NHS urgent care service

    • your GP surgery is closed and you need healthcare advice

    • you don’t know who to call for medical help.

Only call 999 for life threatening emergencies such as:

    • major incident or trauma

    • severe breathlessness

    • severe bleeding

    • loss of consciousness

    • severe chest pain.

Please only use this during the times listed below.

    • Weekends: Friday 18.30 to Monday 08.00
    • Monday - Thursday: 18.30 to 08.00
    • Bank Holidays: All day


Advice and treatment is also available from your local NHS Walk-in-Centres listed below.

Walk in Centres

Westgate Walk-in Centre

The Westgate Walk-in Centre is a nurse led unit for patients with minor injuries and illnesses.

Where: Westgate Road, Campus for Ageing & Vitality, Newcastle NE4 6BE

Opening Hours: 08.00 to 20.00 7 days a week including Bank Holidays

Contact: 0191 282 3000

Minor Injuries Unit – Royal Victoria Infirmary

The Minor Injuries Unit (MIU) is based at the Royal Victoria Infirmary close to the heart of Newcastle city centre.

Where: Minor Injuries Unit (next to A & E),Richardson Road, Newcastle NE2 4AZ

Opening Hours: 08.00 to 21.00 7 days a week

Contact: 0191 282 0531

Ponteland Road Walk-in Centre

Where: 169 Ponteland Road, Newcastle NE5 3AE

Opening Hours: 08.00 to 20.00 7 days a week

Contact: 0191 271 9030

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website